Privacy policy

Last updated: [date]

Springwell Home Care Pty Ltd ("we", "us") provides in-home care in Perth. This page explains what we collect when you use this website, why, and what you can ask us to do.

What we collect

When you use the "Request a call back" form, we collect:

• your name and phone number
• your email address, if you choose to give it
• your suburb
• whether the care is for you or for someone else
• anything you choose to write in the message box

Some of this may relate to health or disability. Please only share what you are comfortable sharing. You can give us the details over the phone instead.

Why we collect it

We use your details only to call you back, talk through what you need and, if you want to go ahead, plan your care. We do not sell your details and we do not use them for marketing.

Who sees it

Your form submission is sent to us through Formspree, the service that delivers our website forms, and arrives in our email inbox. Formspree handles it on our behalf. Only the people at Springwell Home Care who need it to call you back can see it.

How long we keep it

If you do not become a client, we delete your details once we have finished responding to you. If you become a client, we keep your records for as long as the law requires for health service providers.

Your choices

You can ask us at any time to show you the details we hold about you, correct them, or delete them. Call us on (08) 5550 0123 or email info@springwellhomecare.com.au and we will help.

Cookies and tracking

This website does not use advertising cookies. [Update this section if website analytics is added.]

Complaints

If you think we have handled your information badly, tell us first and we will try to put it right. You can also contact the Office of the Australian Information Commissioner at oaic.gov.au.

Need this another way?

Call us and we will talk it through or send it in the format you need.