Questions families ask

Straight answers about care at home. If yours isn't here, call us and we'll talk it through.

Are you a registered NDIS provider?

We are not registered yet. We welcome participants whose plans are plan-managed or self-managed, as well as private clients. Plans managed by the NDIA itself need a registered provider, so we can't support those until we are registered.

Who looks after my care plan?

A Registered Nurse talks through what you need, writes your care plan and signs it off. The nurse keeps reviewing it with you once visits begin.

What can your carers help with?

Personal care such as showering, dressing, grooming and mobility. Nursing tasks that a Registered Nurse delegates and oversees, such as medication support, wound care checks and monitoring. Community nursing visits. Support work such as companionship, community access, transport to appointments and household support.

Will the same carers come each time?

We keep our client list small on purpose, and we aim for the same small team of carers from visit to visit. Before visits begin, you meet the carers who will come to your home.

Can I ask for a male carer, or someone who speaks Punjabi?

Yes to both. Male carers are available on request, and English and Punjabi are spoken on request. Tell us when you call.

Do you come to my suburb?

We visit homes within 25 km of Morley and within 25 km of Ellenbrook. If you're not sure you're in range, call us and we'll check.

When can you visit?

We're available every day, 7am to 7pm.

How much does it cost?

We give rates on request. Call us or send the call-back form and we'll talk it through. There's no obligation.

What happens after I get in touch?

We call you back, a Registered Nurse talks through what you need and writes your care plan, you meet your carers, and then visits begin. The steps are set out on the how it works page.

What happens to the details I send?

We use them only to call you back. We don't sell them or use them for marketing. The privacy policy has the full detail.